BLACK FRIDAY DEAL - HUGE SAVINGS - Limited offer and not long to go!!

teamleadertraining.org.uk is very excited to offer you our best ever deal if you book between 23rd and 25th November 2016 for our flagship course

'Essential Skills for the Contact Centre Team Leader.'

Course Overview

Day 1 – Leading Yourself part 1: Self-awareness and you as a leader

Day 2 – Leading Yourself part 2: Self-awareness and you as a leader

Day 3 – Leading Individuals part 1: Motivate, develop and unlock potential

Day 4 – Leading Individuals part 2: Motivate, develop and unlock potential

Day 5 – Leading the Team: Create a cohesive and engaged, high performing team

& Accreditation and Certification

Throughout this course you will discover the 'must have' skills and techniques that will ensure you succeed in your leadership role, including necessary skills such as Time Management, Coaching and Goal Setting. The course will introduce you to proven models that help to guide you in your day to day tasks and activities and will provide guidance for you in this intensive course of 5 days that will help you to succeed within a demanding leadership role.

You will learn the theory which will be followed by practical application and you will be encouraged to step outside of your comfort zone but in a safe and supportive environment. Everyone is in the same boat and the greater your participation, the more you will take away from the course.

On completion of the course to the required standard you will receive a certificate and once the course is over we will continue to support you in any way that we can and encourage you to stay in touch and make use of your new and evolving network.